L A A L   /  LAAL OFFICIAL PTY LIMITED   -   WARRANTY

 

 

 

 

WARRANTY

L A A L ™ / LAAL OFFICIAL PTY LIMITED offers a 12 month / 1 year warranty from date of receipt of balance payment on all products supplied (not installation) against mechanical defects.

 

L A A L ™ / LAAL OFFICIAL PTY LIMITED  will repair or replace defective components or product within this warranty period.

 

L A A L ™ / LAAL OFFICIAL PTY LIMITED offers an additional 2 year LAAL™ CUSTOMER CARE WARRANTY. Via the discretion of L A A L ™ / LAAL OFFICIAL PTY LIMITED, claims of mechanical defects will be looked into an will be repaired at the cost of L A A L ™ / LAAL OFFICIAL PTY LIMITED if found to be faulty from manufacturing and not from misuse / improper application or installation. 

 

Lighting: Specification sheets for each lighting series are available and abeled clearly with the maximum allowable wattage therefore responsibility of purchaser / end client to ensure correct lamps & wattages are compliant.  Please note: use of higher wattage bulbs than indicated will forfeit warranty.

 

If unsure, please contact mail@laal.com.au

 

 

L A A L  / LAAL OFFICIAL PTY LIMITED WILL NOT BE HELD RESPONSIBLE FOR THE FOLLOWING

  1. Damage caused by improper cleaning solutions or methods.
  2. Damage caused by improper installation or assembly by customer or customer’s agent.
  3. Damage caused by improper use of light bulbs:
  4. Damage caused by exposure to weather or improper environment – client to check ip rating prior to purchase.
  5. Changes in appearance of hand applied finishes or unlacquered finishes. *Please note that these finishes are designed to age in appearance.
  6. Any costs of installation, removal, or re-installation.
  7. Restoration, repair work & any parts purchased separately from supplied light fixtures.
  8. Damage caused during shipping- all items are packed specifically  for global transport.

 

 

DAMAGES

Damages must be documented and reported within 7 business days of receipt.

Photo evidence will be required upon reporting of damage claim.

L A A L ™ / LAAL OFFICIAL PTY LIMITED is not responsible for repair or replacement of damages reported after this time.

If damage has occurred in shipping  – all packaging must be retained by receiver.  Failure to do so may invalidate any claim.

 

RETURNS

Because of the hand-made nature of our product, we are not able to offer returns.

Warranty claims, however will require client to cover shipping enroute back for repair